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How often have we heard, "that's not what I meant", when issues arise? 

Far too many people have said it, after suffering, during suffering, and the clever ones … before any suffering begins. Why does it occur?

I THINK IT'S QUITE SIMPLE!!

The 'sender' can say, or mean anything they wish … it is irrelevant. I apologise, but use an example of a deaf person - zero effect, nothing heard. The 'sender' may think the job is done, but didn't realise the 'receiver' was deaf.

YOU MUST BE AWARE OF 'SELECTIVE DEAFNESS' & 'SELECTIVE BLINDNESS' AMONGST EMPLOYEES

The communicated message is totally in the receiver's perception. Whatever is heard, how it is heard (intended or not), and how/what is understood is in the receiver's mind.

I suspect, that in the vast majority of communicated messages, something is misunderstood.

IF THE MESSAGE IS IMPORTANT THE SENDER MUST ENSURE THAT THE INTENDED MESSAGE IS THE 'RECEIVED' MESSAGE

Request confirmation as to what the receiver understands the message to be.