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The WebSmartIdeas aims to promote and disseminate good creative ideas to improve
society.
- Hire The Best:
Your success depends on your staff. Look for intelligence, initiative and
integrity in everyone you employ. Tell everyone you expect their absolute
best.
- Don't Pay Peanuts:
Unless you want monkeys. Reward your employees both financially and
emotionally. Pay over the market rate and expect more. Acknowledge each person's contribution to your success. Most people would rather feel needed and respected than just be given a pay increase. Say
"thank-you."
- Build A Team: Let each employee know that they are valuable members of the team.
Show them where they fit in the system that produces the final product. Trust them to do their job. Don't let your ego get in the way of team
performance.
- Have A Back-Up:
Everybody should be able to do at least two jobs in the company,
preferably three. Three staff should be able to do the critical tasks. Then you've always got an on-site
reserve.
- Show You Can Do It:
Know how to do every job in your operation. If you can show the
employee that you have taken the time to learn their job, you show that you think the job is worthwhile. Plus you can act as a back
up.
- Delegate:
Do what you do best and delegate the rest. Give your staff the
responsibility and authority to do their jobs - and let them do it. Give encouragement. But retain ultimate
authority.
- Communicate:
Talk to your staff, ask for their suggestions. The two groups who have
the best information on your business and its performance are your staff and your customers. You should listen to both groups very
closely.
- Encourage Pride:
Show pride in your company and products and encourage others to take
pride in their work. Set a high example. Don't accept second best personally, or your staff will follow your
lead.
- Encourage Creativity:
Meet with your staff at least once a month for a brainstorming session.
Get suggestions on how to improve your product, service, customer satisfaction and profit. Reward ideas that work. Encourage on-going
improvement.
- Have A Second In Command:
Groom a deputy who shares your goals and ideals. Let your staff know
your deputy has your confidence and your authority when you aren't there. Then go on a holiday to test the
system.
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