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No one likes to criticise, but sometimes it is necessary and there is a certain art in doing it correctly. Ask yourself these questions to see if you know how to give constructive
criticism.
- Do you know all the facts before you begin to
criticise?
- Do you direct your criticism at the task, rather than the
person?
- Do you deliver your critique calmly to keep the stress level
down?
- Do you steer clear of sarcasm?
- Do you avoid long prefaces and small talk before criticising to prevent the other party from becoming
nervous?
- Do you always criticise in private?
- Do you emphasize that nobody's perfect, but that a person is more likely to benefit from mistakes if they're called to his or her
attention?
- Do you avoid phrasing things as absolutes ("you'll never get this right" or "you've completely ruined this project") to minimise the
resentment?
- Do you stay positive by emphasizing the benefits of doing something the right
way?
- Do you end a criticism session by saying something encouraging and
friendly?
Keep this list in mind the next time you have to criticise an employee and avoid the possibility of your comments causing more harm than good.
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